Product Related
Are your supplements safe for all dog breeds and sizes?
Yes, our supplements are formulated to be safe for dogs of all breeds and sizes. However, if your dog has a pre-existing health condition or is currently on medication, we strongly recommend consulting your veterinarian before introducing any new supplement.
How do I know which supplement is right for my dog?
Selecting the right supplement depends on your dog's age, activity level, and specific health needs. We provide detailed product descriptions to help guide your decision, but for the best results, we recommend speaking with your veterinarian to determine which supplement is most suitable for your pet.
What is the recommended dosage for my dog's size and age?
Each of our supplements has unique dosage instructions based on weight. Please refer to the product label or the detailed information on our website for the correct dosage. If you have any concerns, consult your veterinarian for personalized guidance.
Where are your products manufactured, and where do you source your ingredients?
All of our supplements are made in the USA under strict quality standards to ensure they meet the highest levels of purity and effectiveness, with globally sourced ingredients.
Do your supplements comply with FDA or other regulatory guidelines?
Yes, our supplements are manufactured in FDA-registered and CGMP-compliant facilities, ensuring that they meet industry-leading safety and quality standards.
Orders and Payment
What payment methods do you accept?
We accept a variety of payment methods, including American Express (AMEX), Google Pay, Mastercard, PayPal, Shop Pay, and Visa.
Can I track my order?
Yes! When placing your order, you can opt in for tracking updates by checking the box labeled "Send me live tracking and other updates."
You can choose to receive notifications via email or phone for real-time updates on your shipment.
Do you offer discounts?
Yes! When you purchase two or three of the same product, you'll receive an automatic discount at checkout. You can add sets of two or three to your cart as many times as you’d like to maximize your savings.
Do I need to create an account to place an order?
No, you can place an order as a guest without creating an account. However, creating an account allows you to track orders more easily and receive exclusive promotions.
Shipping and Returns
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-10 business days. Once your order is shipped, you will receive a tracking number to monitor its progress.
How do I request a refund?
If you need to return a product or request a refund, please review our Refund Policy for instructions. You can contact our customer support team for further assistance.
Do you ship internationally?
For now, we only ship within the United States. However, we are actively working on expanding our shipping options to serve customers in other countries soon. Stay tuned.